Delete Your ASL Dating Account

Effective: 2026-11-01 

This page explains how to delete your ASL Dating account, with or without the app, and what happens to your information. ASL Dating is provided by ASL Dating LLC.

Delete it in the app

1. Open ASL Dating and tap the account icon at the top left of the swipe screen to open Settings.

2. Scroll to Account Actions and tap Delete Account.

3. Pick a reason, then tap the red Delete Account.

You will see Account deleted. See you soon.

Ask us to delete it, without the app

Email legal@asldatingapp.com with "Privacy Request" in the subject line and say you want your account deleted. Include the phone number on your account so we can find it — it is used only to verify the request. You do not need the app, or to sign in, to ask.

You can also write to ASL Dating LLC, 8977 S 1300 W, Unit #460, West Jordan, UT 84088.

A response comes within 45 days, extendable once by a further 45 for a complex request.

Cancel your subscription separately

Deleting your account does NOT cancel your subscription, and canceling your subscription does NOT delete your account. They are two separate actions in two different places. Your subscription is held in your Google Play or App Store account, so cancel it there:

• Google Play: open your Google Play subscriptions at play.google.com/store/account/subscriptions, choose ASL Dating, and tap Cancel subscription.

• iPhone: open Settings, tap your name, tap Subscriptions, choose ASL Dating, and tap Cancel Subscription.

If you still have the app, Settings → Manage Subscription takes you to the same place.

What is deleted

When you delete your account, the account and most of its data are deleted within 30 days, unless an exception applies — for safety, because of a report, or because the law requires it. Routine backups roll off within 90 days and are never used to repopulate a deleted account.

Chat and video messages are erased five days after they are sent, whether or not you delete your account. Deleting your account hides them immediately and deletes them within 5 days.

What is kept longer, and why

• Phone number — 30 days after deletion, to deter immediate re-registration. 12 months if the account was suspended or under an open report when it was deleted, and indefinitely if it was banned for a safety reason or removed for suspected fraud, so the ban cannot be evaded by signing up on the same number.

• Reported conversations — a snapshot copied to separate access-restricted storage at the moment of the report, kept up to 30 days and possibly less. If the reported account is deleted first, a snapshot of a scam or fraud attempt, threatening or violent messages, or inappropriate or explicit content is kept for the remainder of its 30 days. Every other category goes with the account.

• Reports involving a minor — a report of an underage user, of grooming or targeting a minor, or of trafficking or exploitation is placed under legal hold and kept at least one year.

• Report metadata — who reported whom, the category, the date, the outcome: up to 2 years, for spotting repeat offenders and ban evasion and for defending false claims.

• Suspension records — 2 years after the account closes.

• Monthly active-member records — the month and an account identifier, nothing else: kept indefinitely, including after you delete your account, because Colorado requires an annual safety report. Once your account is gone the record is an identifier with nothing left to connect it to you.

• Safety-notification records — evidence that a legally required safety notice was sent, including the first name and phone number of the member notified: 3 years.

• Legal-agreement acceptance and disclosure-delivery records — which version you were shown or accepted, and when: 7 years, and kept even after deletion.

• Subscription records — 3 years. Apple and Google are the merchant of record and hold the primary payment records under their own terms.

Where a law, court order, or pending claim requires it, specific records may be kept beyond these periods, limited to what that obligation covers. Anything retained is stored securely, access-restricted, used only for the reason it was kept, and never used for matching, profiling, advertising, or marketing.

The full list is in section 9 of the Privacy Policy, which governs where this page and it differ.

Questions

support@asldatingapp.com for account help · legal@asldatingapp.com for privacy requests.